Key Responsibilities: Key Account Manager (4PL)
- Customer Relationship:
- Take full ownership of the client and its activities, coordinating all aspects of the key account.
- Serve as the main point of contact for strategic and tactical matters, especially commercial and important operational issues.
- Collaborate with the Operations team to deliver KPIs, track performance, and address customer satisfaction risks.
- Prioritize long-term relationships over short-term transactions and act as a customer advocate within the company.
- Resolve customer concerns effectively and share feedback with relevant teams.
- Develop an in-depth understanding of the customer's business model, strategy, budget, and goals.
- Communication:
- Maintain close relationships with key decision-makers in the customer's organization and manage day-to-day communication and visits.
- Lead commercial negotiations based on internally aligned positions.
- Proactively communicate with internal departments to ensure customer needs and expectations are met.
- Value-Based Selling:
- Develop customized logistics solutions tailored to the customer's specific needs.
- Provide quotations and bids in line with agreed rate cards.
- Anticipate future business needs and strengthen the relationship by thinking beyond invoices.
- Project Management:
- Ensure the collection of accounts receivable and assist if necessary.
- Use suitable tools for activity tracking, reporting, and internal collaboration.
- Maintain and implement Standard Operational Procedures (SOP) according to client demands or internal changes.
- Establish a reporting structure to monitor performance and ensure data-driven decision-making.
- Coordinate meetings and initiatives with both the customer and internal departments.
Qualifications:
- Bachelor's degree or higher.
- 8-10 years of experience in Supply Chain/Logistics, with 3-5 years in Key Account Management and Project Management.
- Strong knowledge of sea freight, air freight, rail, trucking, warehouse, and 4PL procedures.
- Creative problem-solving skills and a passion for exploring progressive solutions for key accounts.
- Customer-oriented mindset with excellent service quality and a positive attitude.
- Strong negotiation and presentation skills, comfortable presenting to high-level managers.
- Experience working in multicultural and global teams.
- Superior communication skills in both Polish and English.
- Ability to work independently and manage personal time effectively.
- Strong analytical skills and proficiency in MS Office, especially Excel and PowerPoint.
