This role focuses on enhancing customer satisfaction through effective management of customer feedback and warranty costs, data monitoring, and trend analysis. It involves close collaboration with various departments to drive continuous quality improvement and address customer inquiries. The ideal candidate should have an engineering background, experience in quality and data analysis, strong communication skills, and proficiency in relevant software. The position also requires the ability to work independently and handle multiple tasks, with travel up to 50%.
Your responsibilities
Accountable for various aspects of customer administration with the intent of exceeding their requirements.
- Involve in Planning phase of customer field feedback and warranty cost budget.
- Regular field data monitoring and data trend including perceived quality data such as star rating reviews.
- Regular analysis and preparing report of field feedback data.
- Also Analyze data for early failure detection.
- Prepare, organize data and trigger actions by collaborating with relevant areas for continues Quality Improvement such as development, production, customer service etc.
- Being interface to Customer Service Department and sales team where necessary to address questions & feedback.
- Collaborates with other individuals and groups as necessary.
- Perform all other duties as assigned.
Your profile
- Bachelor's degree (Engineering (Electrical, Mechanical, Materials, Quality) - Required
- Certification (Data analysis) - Preferred
- 3-5 Years of Experience (Quality Experience) - Required
- 0-2 Years of Experience (Data analysis) - Required
- Able to perform duties with minimal supervision, handle multiple tasks and be prompt in meeting deadlines.
- Working knowledge of FMEA , problem solving as well as state-of-the-art Quality Management methods.
- Familiarity with all Microsoft products. Proficient in Excel, Access, and SAP is desired and data analytic tools.
- Excellent written and oral communication skills and ability to communicate with a wide spectrum of people from Auditors to upper Management.
- Must be able to work well with people in other departments under difficult and sometimes stressful circumstances.
- Travel Percentage - 50%
